Important Changes to Your Trent Alumni Email Account

Please read this important notice about the free email services offered by the Trent University Alumni Association.

In 2024, changes were made to alumni email accounts and the storage of your files.  

For alumni who graduated prior to 2024 and were using Google services associated with your Trent account, your Trent University Alumni email account was migrated from Google to Outlook. 

If you are a recent graduate (2024 and 2025), your student account was already migrated to Outlook. You will continue to have access to your Microsoft 365 student account until further notice. No action is needed at this time. 

If you have read the instructions and still require support, we are happy to help. Please complete the support form linked at the end of this page.

Why are changes being made to alumni accounts and services?
Google has recently made changes to their education products. As a result, Trent University has moved alumni email accounts to Microsoft Outlook 365, the platform currently used for staff, faculty, and student accounts. This migration will ensure alumni are provided with a separate, dedicated email environment tailored specifically to their needs, resulting in the move to @alumni.trentu.ca addresses. This allows our IT team to customize security settings and features without impacting Trent faculty, staff, and students. Since this dedicated environment requires a separate domain, a new email address was necessary. This change ensures enhanced security, better integration with our systems, and long-term manageability. It also creates a clear distinction between active student and alumni accounts. 

The new full-featured email service includes:
• Productivity features, including calendaring and notifications
• Security features, including improved spam filtering and phish reporting
• Built-in accessibility features for reading and writing email

Importantly, alumni accounts no longer have access to the storage features offered by Google apps, such as Drive and Photos - files and photos stored on these apps needed to be transferred by July 31, 2024, after which they are permanently deleted from their current location.

Please note that there is no change to how you access the myTrent portal. Please continue to login to the myTrent portal using your old myTrent credentials (@trentu.ca). You will only be using your new @alumni.trentu.ca credentials to login to your Outlook email account.

What does this mean for me?
• Your email address will change from @trentu.ca to @alumni.trentu.ca. Your username will stay the same. Example: John Doe’s current email is johndoe@trentu.ca. His new alumni email will change to johndoe@alumni.trentu.ca
• You will access your alumni email through a new platform. Be sure to bookmark the new login page for future easy access: www.trentu.ca/alumnimail
• Your emails currently stored on the Gmail platform have been migrated to your new alumni email
• Your emails will now be forwarded from your Gmail to your Outlook until July 1, 2026
• You can no longer use your alumni account for file or photo storage, as well as other Google services such as Calendar, YouTube, etc.
• If you had files stored in Google Drive or Photos and did not save them to another platform, they were deleted on July 31, 2024 

How do I complete my account migration
1. Complete the Microsoft Outlook set-up (see instructions below)
2. Review and update any 3rd party platforms where you have used your @trentu.ca email address
e.g. is your Netflix or YouTube account associated with your @trentu.ca email address?
e.g. is your @trentu.ca email address set as the recovery email for your online banking?

Accessing your new email
Your new alumni account has been created and is ready for you to log in. From your personal devices, complete the Microsoft Outlook set-up (see instructions below) and you will be able to log in to your new email account.

By using this email account, you agree to the Trent University IT policies.